Info
Everything you need to know about ordering, samples, freight, and returns. The fine print, plain.
Welborne supplies directly to businesses, not individuals. You can order by email, phone, fax, or via our online ordering portal once registered. Credit accounts are available for ongoing customers with 14-day invoice terms. Returns are accepted within 14 days for manufacturing faults, transit damage or wrong items.
How to Order
Pricing for custom-made garments differs based on garment style and fabric quality.
We can provide quotes from a sample or concept image. Once we finalise your requirements and garment styles, we calculate how much it will take to make them. Use our ‘quote cart’ or contact our sales consultants for an accurate quote.
Sizes differ between brands, and we suggest you verify sizes before placing an order. Buying a sample size range allows staff to try on garments and determine their exact size. Contact our consultants to schedule a sample fitting range. Ordering is not as complicated as you think — order through email, phone, fax, or online if you register for our online ordering portal.
Sample Ordering & Charges
- A sample charge per supplier applies to all buy-in samples to cover small order surcharges and transportation expenses.
- New customers need to pay for samples at the time of ordering.
- Existing customers with an active account will be given samples with the charge added.
Sample Returns & Credit Policy
- Samples must be returned within 14 days of receipt.
- Garments must be in their original condition and packaging to qualify for credit.
- If returned properly, we issue a credit for the cost of the garments.
- Freight charges and sample surcharges are non-refundable.
- The customer bears sample returning charges. Samples are charged at our standard 1-5-unit price.
Custom-Made Samples
- We levy a 100% surcharge on all custom-made garment samples.
- Samples allow you to understand style, fit, and quality before full production starts.
- Standard production lead times apply when sample payment is received.
- Custom-made samples cannot be returned or credited if no order is placed for the corresponding style.
- If a garment order is placed in the same style as the supplied sample, we credit the sample surcharge to your account.
Sample Fitting Ranges (Custom-Made)
- Charged at the base quantity price (10-24 price group) plus a $10 surcharge per garment.
- For new customers: 75% deposit before samples are ordered or manufactured; 25% balance before dispatch.
- For existing customers: invoice credited back to your account, payment due within 14 days.
- Custom-made sample ranges cannot be returned for refund except in cases of manufacturing or material defects.
Freight Charges
Free shipping to a single location within Australia for orders over $1000 + GST.
Returns
Returns accepted when garments are:
- Faulty due to manufacturing defects or bad packaging
- Damaged during transit
- Wrong item delivered
Contact our sales team within 14 days of delivery to arrange a return.